FAQ
Hair Care Tips ♡
1. Always comb starting from the bottom with a wide tooth comb
2. Wash hair in warm water with a moisturizing shampoo
3. Condition hair with a moisturizing conditioner (Argan Oil preferably)
4. Rinse Thoroughly
5. Air dry hair for a gentle kiss from nature
6. Before bed, braid into sections and use silk wrap / bonnet to tie down
Can I Pre-Order A Different Cap Size ♡
Need a specific size cap? You can order in a custom size through our customer service text line listed below:
321-444-1405
I need something thats not listed online. May I pre-order? ♡
Pre-orders are available and can be inquired through our customer service text line listed below:
321-444-1405
SHIPPING♡
US Orders : Processing time is 1-4days. Please allow all orders within the United States to be delivered within 3-5 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at any time. The Finest Extensions does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday.
International Orders:Please allow all international orders to be delivered within 5-10 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at anytime. The Finest Extensions does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday.
Refunds♡
Due to the nature of this business, refunds are not permissible for any of the following reasons:
1. Shipping delays (packages that are no longer with The Finest Extensions , and are with the shipping company fulfilling the delivery of your package.
2. A package lost by the shipping carrier.
3. Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard).
We take full responsibility for lost items on our behalf, and will credit you with a refund for packages that are sent to an incorrect address on our behalf. Please note, we are not responsible for packages that are lost with the shipping carrier if we have provided the correct address. We can not provide a credit or exchange for packages lost on behalf of the carrier. In the case a package does get lost or misplaced at the time of delivery, you will have to contact the shipping carrier through their customer service email or number for updates on whereabouts of your package, or to open an investigation to lead to the retrieval of your package.